Organization

1. Develop and implement cutting-edge technologies that promote sustainability and reduce environmental impact.
2. Continuously invest in research and development to advance scientific knowledge and innovation in sustainable practices.
3. Foster strong partnerships with customers and community stakeholders to create mutually beneficial outcomes.
4. Ensure that all business activities contribute positively to the economic, social, and environmental well-being of the community.
5. Provide innovative solutions that address the evolving challenges and opportunities presented by the digital age.
6. Leverage digital technologies to enhance product value and improve customer experiences.
7. Maintain a commitment to delivering high-quality services and products that meet or exceed customer expectations.
8. Implement rigorous quality control processes to ensure the reliability and excellence of all offerings.
9. Employ sustainable techniques in all aspects of operations to minimize environmental impact and promote resource efficiency.
10. Educate and engage employees, customers, and partners on the importance of sustainability and responsible practices.
11. Assist customers in achieving their economic and investment goals through tailored solutions and expert guidance.
12. Provide value-added services that enhance the financial performance and sustainability of customer investments.
13. Commit to practices that protect the rights and well-being of future generations by promoting long-term sustainability.
14. Advocate for policies and initiatives that support environmental conservation and social responsibility.

GENERAL CONDTIONS OF SERVICES

GENERAL

1. Unless otherwise agreed in writing or except where they are at variance with:
   1. the regulations governing services performed on behalf of governments, government bodies or any other public entity or,
   2. the mandatory provisions of local law, all offers or services and all resulting contractual relationship(s) between any of the affiliated companies of EcoTrust FOR TECHNOLOGY SOLUTIONS or any of their agents (each a “Company”) and Client (the “Contractual Relationship(s)”) shall be governed by these general conditions of service (hereinafter the “General Conditions”).
2. The Company may perform services for persons or entities (private, public or governmental) issuing instructions (hereinafter, the “Client”).
3. Unless the Company receives prior written instructions to the contrary from client, no other party is entitled to give instructions, particularly on the scope of the services or the delivery of reports resulting therefrom. Client hereby irrevocably authorizes the Company to deliver Reports about delivered services to a third party where so instructed by Client or, at its discretion, where it implicitly follows from circumstances, usage or practice.

2. PROVISION OF SERVICES
   1. The Company will provide services using reasonable care and skill and in accordance with Client's specific instructions as confirmed by the Company or, in the absence of such instructions:
      1. the terms of any standard order form or standard specification sheet of the Company; and/or
      2. any customized issues for operation; and/or

• such methods as the Company shall consider appropriate on technical, operational and/or financial grounds.

1. Information stated in Reports is derived from the results of design’s specs/ drawings, project’s progress, validation or testing procedures carried out in accordance with the instructions of Client, and/or our assessment of such results on the basis of any technical standards, or other circumstances which should in our professional opinion be taken into account.
2. Reports issued further to the testing of samples contain the Company’s opinion on those samples only and do not express any opinion upon the lot or the bulk from which the samples were drawn.
3. Reports issued by the Company will reflect the facts as recorded by it at the time of its intervention only and within the limits of the instructions received or, in the absence of such instructions, within the limits of the alternative parameters applied as provided for in clause
4. The Company is under no obligation to refer to, or report upon, any facts or circumstances which are outside the specific instructions received or alternative parameters applied.
5. The Company may delegate the performance of all or part of the services to an agent or subcontractor and Client authorizes Company to disclose all information necessary for such performance to the agent or subcontractor.
6. Should Company receive documents reflecting engagements contracted between Client and third parties or third-party documents, such as copies of drawings, specifications or operational procedures, etc., they are considered to be for information only, and do not extend or restrict the scope of the services or the obligations accepted by the Company.
7. Client acknowledges that the Company, by providing the services, neither takes the place of Client or any third-party, nor releases them from any of their obligations, nor otherwise assumes, abridges, abrogates or undertakes to discharge any duty of Client to any third-party or that of any third-party to Client.
8. All samples shall be retained for a maximum of 3 months or such other shorter time period as the nature of the sample permits and the unreturned to Client or otherwise disposed of at the Company’s discretion after which time Company shall cease to have any responsibility for such samples. Storage of samples for more than 3 months shall incur a storage charge payable by Client. Client will be billed a handling and freight fee if samples are returned. Special disposal charges will be billed to Client if incurred.

3. OBLIGATIONS OF CLIENT : The Client will:
   1. ensure that sufficient information, instructions and documents are given in due time (and, in any event not later than 48 hours prior to the planning of desired intervention) to enable the required services to be performed;
   2. procure all necessary access for the Company's representatives to the premises where the services are to be performed and take all necessary steps to eliminate or remedy any obstacles to, or interruptions in, the performance of the services;
   3. Supply, if required, any special equipment and personnel necessary for the performance of the services;
   4. ensure that all necessary measures are taken for safety and security of working conditions, sites and installations during the performance of services and will not rely, in this respect, on the Company's advice whether required or not;
   5. inform Company in advance of any known hazards or dangers, actual or potential, associated with any order or samples or testing including, for example, presence or risk of radiation, toxic or noxious or explosive elements or materials, environmental pollution or poisons;
   6. Fully exercise all its rights and discharge all its liabilities under any relevant contracts with a third-party and at law.
4. FEES AND PAYMENT
   1. Fees not established between the Company and Client at the time the order is placed or a contract is negotiated shall be at the Company’s standard rates (which are subject to change) and all applicable taxes shall be payable by Client.
   2. Unless a shorter period is established in the invoice, Client will promptly pay not later than 30 days from the relevant invoice date or within such other period as may be established by the Company in the invoice (the “Due Date”) all fees due to the Company failing which interest will become due at a rate of 1.5% per month (or such other rate as may be established in the invoice) from the Due Date up to and including the date payment is actually received.
   3. Client shall not be entitled to retain or defer payment of any sums due to the Company on account of any dispute, counter claim or set off which it may allege against the Company.
   4. Company may elect to bring action for the collection of unpaid fees in any court having competent jurisdiction.
   5. Client shall pay all of the Company's collection costs, including attorney's fees and related costs.
   6. In the event any unforeseen problems or expenses arise in the course of carrying out the services the Company shall endeavor to inform Client and shall been titled to charge additional fees to cover extra time and cost necessarily incurred to complete the services.
   7. If the Company is unable to perform all or part of the services for any cause whatsoever outside the Company’s control including failure by Client to comply with any of its obligations provided for in clause 3 above the Company shall nevertheless be entitled to payment of:
      1. the amount of all non-refundable expenses incurred by the Company; and
      2. a proportion of the agreed fee equal to the proportion of the services actually carried out.
   8. SUSPENSION OR TERMINATION OFSERVICES The Company shall be entitled to immediately and without liability either suspend or terminate provision of the services in the event of:
      1. failure by the Client to comply with any of its obligations hereunder and such failure is not remedied within 10 days that notice of such failure has been notified to Client; or
      2. any suspension of payment, arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by Client.
   9. LIABILITY AND INDEMNIFICATION
      1. Limitation of Liability:
         1. The Company is neither an insurer nor a guarantor and disclaims all liability in such capacity. Clients seeking a guarantee against loss or damage should obtain appropriate insurance.
         2. Reports are issued on the basis of information, documents and/or samples provided by, or on behalf of, Client and solely for the benefit of Client who is responsible for acting as it sees fit on the basis of such Reports. Neither the Company nor any of its officers, employees, agents or subcontractors shall be liable to Client nor any third-party for any actions taken or not taken on the basis of such Reports nor for any incorrect results arising from unclear, erroneous, incomplete, misleading or false information provided to the Company.

• The Company shall not be liable for any delayed, partial or total non-performance of the services arising directly or indirectly from any event outside the Company’s control including failure by Client to comply with any of its obligations hereunder.

1. The liability of the Company in respect of any claim for loss, damage or expense of any nature and howsoever arising shall in no circumstances exceed a total aggregate sum equal to 5 times the amount of the fee paid in respect of the specific service which gives rise to such claim or US$10,000 (or its equivalent in local currency), whichever is the lesser.
2. The Company shall have no liability for any indirect or consequential loss including without limitation loss of profits, loss of business, loss of opportunity, loss of goodwill and cost of product recall. It shall further have no liability for any loss, damage or expenses arising from the claims of any third-party (including, without limitation, product liability claims) that may be incurred by the Client.
3. In the event of any claim, Client must give written notice to the Company within 30 days of discovery of the facts alleged to justify such claim and, in any case, the Company shall be discharged from all liability for all claims for loss, damage or expense unless suit is brought within one year from:
   1. the date of performance by the Company of the service which gives rise to the claim; or
   2. the date when the service should have been completed in the event of any alleged on-performance.
4. Indemnification: Client shall guarantee, hold harmless and indemnify the Company and its officers, employees, agents or subcontractors against all claims (actual or threatened) by any third party for loss, damage or expense of whatsoever nature including all legal expenses and related costs and howsoever arising relating to the performance, purported performance or non-performance, of any services.

7. MISCELLANEOUS
   1. If any one or more provisions of these General Conditions are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
   2. During the course of providing the services and for a period of one year thereafter Client shall not directly or indirectly entice, encourage or make any offer to Company’s employees to leave their employment with the Company.
   3. Use of the Company’s corporate name or registered marks for advertising purposes is not permitted without the Company’s prior written authorization.
8. GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
   1. Unless specifically agreed otherwise, all disputes arising out or in connection with Contractual Relationship(s) hereunder shall be governed by the substantive laws of Egypt exclusive of any rules with respect to conflicts of laws and be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said rules. The arbitration shall take place in Cairo (Egypt) and be conducted in English language.